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MOMO Elite Montreal · FINANCE

Understanding your membership renewal notice

Why you received a renewal notice, how to pay it, and what each line on a shared report means.

You received a message that mentions a membership renewal. Here's what it means and what to do next.

What this is

Most associations on AVESYS collect a recurring contribution from their members — often once a year. That contribution might be called:

  • "Dues"
  • "Membership renewal"
  • A custom name your organisation picked

The amount, the schedule (monthly / quarterly / annually), and the label are all set by your organisation. AVESYS just keeps track and sends reminders.

Why you got this notice

Your organisation has flagged an obligation in your name as unpaid or overdue. The reminder text usually includes:

  • The label (e.g. "Membership — 2026")
  • The amount and currency
  • The due date
  • A link to either a public report or a secure pay page

How to pay

If the message includes a secure pay link (ends in /pay/...):

  1. Open the link — it always shows the obligation's label and

amount before asking you to pay.

  1. Pick a payment method offered by your organisation. Card

payments are powered by Stripe; bank/mobile money is recorded manually by your organisation after they receive it.

  1. After a successful card payment, you'll see a confirmation

page; your organisation receives an automatic notification.

  1. For manual methods, the obligation status updates once your

organisation confirms receipt.

If the message includes only a shared report link (ends in /report/...), it is a read-only summary — there is no pay button on that page. Contact your organisation directly to settle the balance.

What the public report shows

If you open a shared report link:

  • The verdict sentence at the top names how many members owe how

many obligations and the total still outstanding.

  • The "Membership renewal" wording appears when your organisation

has picked the membership vocabulary; otherwise the page reads "obligations" or "contributions".

  • Your name may appear in the "Needs follow-up" group if you have

unpaid balances.

  • Amounts may be hidden depending on the privacy mode the

organiser chose.

What this report never shows

  • Your phone number, email, or internal AVESYS IDs.
  • Members of other organisations.
  • Payment card details or bank credentials.

I think this notice is a mistake

Contact your organisation directly. AVESYS doesn't issue refunds or waivers automatically — your treasurer is the right person to fix the record. They have a single button on their dashboard to waive the obligation if it was minted in error.